Health and Safety

CLIENT: Big Four High Street Bank: not taking annual assessment seriously ... repetitive strain injuries ... web-based training ... integrated assessment.

The Health and Safety Manager for Personal Sector Banking was concerned that branch staff were not taking the annual workplace assessment seriously, tending to regard it as a ‘box-ticking' exercise. It was thought that some more effective means of assessment was needed to help avoid the unnecessary appearance of repetitive strain injuries.

Members of the Hiltrain team designed a piece of web-based training that led users through the health and safety check, integrating training with the completion of the assessment.

The attractive website, with its animated photographs and multiple-choice questions, achieved the aim of making people think about their answers and raised their awareness of simple remedies to common problems.